Frequently Asked Questions

Answers to help you prepare for your online purchase or visit to MANILA San Sebastián.

Shipping and collection

Where do you ship orders?

We ship to Spain and abroad. Check the destinations, delivery times, and costs in our shipping policy. The charges applicable to your order are shown at checkout.

Can I collect my order in store?

Yes. Collection from our store at Hernani 10, Donostia-San Sebastián, is free. Choose collection at checkout and wait for the notification that your order is ready before coming.

How can I track my order?

Once processed, you will receive an email with the tracking number. If you need help, write to tienda@manilasansebastian.com with your order number.

Sizes and products

How do I choose the size?

Check the options and information on the product page. Sizes and fits may vary between brands and models. If you have any questions, contact the team before purchasing.

Exchanges, returns, and issues

How do I request an exchange or return?

Write to tienda@manilasansebastian.com with your order number and the item you have a question about. Review the full exchange and return policy to learn about the terms and procedure.

What should I do if the item arrives damaged or there is an error?

Contact us by email with your order number and what happened so that the team can help you.

Store and contact

Where is MANILA located, and what are the opening hours?

We are located at Calle Hernani 10, 20004 Donostia-San Sebastián. We are open Monday to Saturday, from 11:00 a.m. to 8:00 p.m.; closed on Sundays. Check how to get to the store.

How can I speak with you?

Call us at +34 943 905 057, write to tienda@manilasansebastian.com, or use the contact form.